Returns and Exchanges

Returns and Exchanges Policy

If you have received incorrect or defective items, please contact us at info@musties-london.com to resolve the issue.

If you are not satisfied with your purchase, you may return it within 30 days of receiving the goods, provided they are in their original, unused, and resalable condition.

Refund Policy
Upon receiving the returned items, we will issue a full refund, excluding the cost of return shipping. Please note that we cannot process returns for items that are used, opened, or not in their original packaging.

How to Request a Return

  1. Request a Return Form
    Email us at info@musties-london.com to request a return form. Provide your order number, email address, and reason for return. Including photos of the product. We will respond with the return form and the return address.

  2. Send Your Order Back
    Complete the return form and include it in your package. Make sure the items are securely packed to prevent damage during transit. Clearly label your package as "Returns" and use a traceable, insured shipping method. The customer is responsible for all return shipping costs. We do not cover these fees.

  3. Receive Your Refund
    Once we receive your return, we will inspect the items and process your refund within five business days. The refund will be credited to your original payment method.

Return Conditions and Guidelines

  • Returned items must be unused, unopened, and in their original packaging.
  • The customer is responsible for the cost of return shipping, which will not be refunded.
  • Items must be returned using a traceable and insured shipping service, as we are not liable for items lost or damaged during the return process.
  • Return requests must be approved via email before you ship the items back. Unapproved returns will not be processed.

Need Assistance?

For any questions or additional information regarding your return, feel free to email us at info@musties-london.com. We're happy to assist you!